30-Day Return and Exchange Window
We offer a 30-day return and exchange period, starting from the date your order is delivered.
Customers may request a return or exchange within this period for eligible items.
To be eligible for a return, the item must be returned in the condition received, with original packaging, included accessories, tags, and proof of purchase when reasonably available.
How to Start a Return
To request a return, please contact our customer support team at:
Please do not send any items back before receiving return authorization and instructions from our team.
If your return request is approved, we will provide the necessary return instructions and a prepaid return shipping label or equivalent return arrangement where applicable.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us promptly if your item arrives damaged, defective, incomplete, or if you receive an incorrect product.
For approved quality-related issues, we will review the situation and provide an appropriate resolution.
Return Exceptions
The following items are not eligible for change-of-mind returns:
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Custom-made or personalized products
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Clearance or final-sale items
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Gift cards
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Opened personal care or hygiene-sensitive products
These exclusions do not affect customer rights regarding damaged, defective, incorrect, or incomplete orders.
Exchanges
If you would like to exchange an item, please contact our customer support team first.
After the return is approved and received, we will assist with the exchange process according to product availability.
Refunds
Once your returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days.
Please note that banks, credit card companies, and payment providers may require additional time to complete the refund posting process.
If you have not received your refund after the applicable processing period, please contact us at:
Return Address
Approved returns should be sent only after receiving authorization and return instructions.
Return Address:
548 Market Street, Suite 35000
San Francisco, CA 94104
United States
Merchant Information
Business Name: YETI
Trade Name: YETI
Email: support@glenfrose.shop
Phone: +1 (415) 555-2847
Physical Address:
548 Market Street, Suite 35000
San Francisco, CA 94104
United States
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM
(America/Los_Angeles Time)